Returns & Exchanges
We want you to be completely satisfied with your skincare routine, which is why we offer a 30-day money-back guarantee on all our products. If you are not happy with your results, we will make it right through a hassle-free return or exchange process.
Initiate Your Request
Log into your Tiege Hanley account or contact our support team within 30 days of your delivery date to start the return process.
Pack Your Items
Securely place the products in their original packaging; we accept returns even if the products have been opened or lightly used.
Affix Shipping Label
Download and print the prepaid return shipping label provided by our team and attach it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing